bontrager

I dunno, I use zen for the DSL connection in the office and on the very rare occasion ive called their tech support, ive always come away feeling like ive been talking to someone who really knows their stuff and its only ever been a one call thing.

probably more the small company Vs large company thing, but i know i would have zero qualms about dropping NTL and going to zen if i ever had problems like i did a couple of years back (no DSL back then, ntl was the only choice!).