[mrlipring]

I'm not naive enough to suggest that any other company would give better service. your average bod in the call centre treats it as a job. Some have actual knowlege of the field, but most are about as interested as they would be in a taxi callcentre, a phone banking service, or whatever else. They're also kept in the dark most of the time, and only know what they're told. If they're fed crap about it being a local problem, they'll tell us that.

Tomorrow will be the fourth engineer visit. If it's not fixed after tomorrow, they obviously don't know what's wrong, and don't care/can't fix it, so i'll be off elsewhere.

It's annoying, because i've had good speeds when it works, pings have been good for gaming, and all interaction with staff/engineers has been pleasant on the whole. Often staff have gone above and beyond, especially on here.

Glad that (being a hoarder) i still have my old ADSL modem i used at my last flat. I *nearly* gave it away to a friend.