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Re: It's really getting on my nerves now...
I think what you should do, is the following.
Ring cancellations.. tell them you want to cancel your ENTIRE package.
When they ask why and if you'd reconsider, say "Well unless you get a SENIOR ENGINEER out here who can make my setup WORK RELIABLY, then no, I'll get my services from Sky and BT"
This, I have found, works wonders.
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