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Re: Coventry problems ?
Gah...
If you don't phone in these things can't be sorted, and from what you've said your issue sounds like it needs an engineer visit.
Again to everyone pretty please when things go wrong report them. The reason that your own equipment may be blamed is because a lot of the faults that are phoned in are actually the customer's own PC!
Phone in, get it logged, run through the standard troubleshooting stuff, and if all checks out they'll probably arrange an engineer for you.
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