Cable Forum - View Single Post

mrlipring · 24-06-2005, 18:03

Cheers. It broke again there at 18:25.

Got on the phone immediately, and finally got to speak to someone at 18:40. Got put on hold for another 10 minutes, then was told that someone will phone me back "within 2 hours" but not before they (a) offered an engineer visit, and (b) offered a new modem... Do people read/write notes on accounts? I know when i was at scottish power we got it drilled into us that even if we LOOK at an account we should leave a note to say why.

Anyway, I should be expecting a call before 9PM. What's the bets it'll be when i nip out to buy rolls, now?

CSA also told me i should be expecting compensation for the inconvenience and loss of service. Which is nice, i guess, but i'd rather have a working connection. ESPECIALLY when some people are getting their service for nothing, for a year, and i'm stuck paying for a dodgy service. Grr...

24-06-2005, 18:03	#68
mrlipring Inactive Join Date: Jan 2005 Location: Glasgow Age: 45 Services: PCI DVB-T Freeview NTL Digital NTL 3mbit NTL phone Posts: 421	Re: It's really getting on my nerves now... Cheers. It broke again there at 18:25. Got on the phone immediately, and finally got to speak to someone at 18:40. Got put on hold for another 10 minutes, then was told that someone will phone me back "within 2 hours" but not before they (a) offered an engineer visit, and (b) offered a new modem... Do people read/write notes on accounts? I know when i was at scottish power we got it drilled into us that even if we LOOK at an account we should leave a note to say why. Anyway, I should be expecting a call before 9PM. What's the bets it'll be when i nip out to buy rolls, now? CSA also told me i should be expecting compensation for the inconvenience and loss of service. Which is nice, i guess, but i'd rather have a working connection. ESPECIALLY when some people are getting their service for nothing, for a year, and i'm stuck paying for a dodgy service. Grr...