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Originally Posted by bontrager
just make sure you get at least a full refund for a coupole of months...
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I wish mate. To be fair to them, i only made them aware of the problem just over a week ago. You'd think that 3 tech visits and god knows how many phone calls they'd be closer to fixing it...
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Originally Posted by ViLLaN
I am experiencing the same symptoms as mrlipring and I am not looking forward to ringing TS for the 3rd time this week. 
The call center in India promised me an appointment for an engineer would be arranged within 48 hours but that hasn't happened. |
You didn't let them tell you they'd get someone to call you back to arrange an appointment, did you?
I told 'em i wasn't getting off the phone until i got an appointment. They tried, but eventually just put me through into the queue to arrange my own appointment.
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So my plan basically is that if I get no joy from TS then I ask for the Call Center Manager and give him some grief.
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Good luck.
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I did check my signal levels last night, the downstream power was fluctuating between +6 and -14, when it steadied for a few seconds the modem locked and then dropped it when the signal went wanging around again. The upstream was +65 and fairly stable. I'm guessing it isn't the modem?
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tech support can, from what they've told me, check the power levels for the last 24 (?) hours for fluctuations. They should be able to spot that no bother.
I'm off to phone faults now...