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Originally Posted by tom_arush
Last weekend my TV was cut off. This was also due to a "Billing Error" - I pay by direct debit, and even when I pointed this out to them, it still took them 4 days to reinstate the service.
The billing error I can accept - but the 4 day turnaround to reactivate the service is rediculous. They've promised a refund for the 4 days but even so, why does it take so long?
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In fact, they didn't restore the correct package on Tuesday anyway - so it was another call to CS last night to get them to do it right this time...
I'm getting fed up with the service (or lack of) here - it's just mistake after mistake with NTL.
I'm now planning to have the TV service switched off and go to Sky anyway after all this - but I'm worried they won't be able to do that right either...