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Originally Posted by monkeybreath
ok this is getting boring now....
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You're telling me!
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bung me the mac address of the modem by PM and i'll have a look at what is really going on....
oh and DarthYoda Tech Support do not read from a script.... there are often genuine reasons for asking people to reboot.... such as we have reprovisioned, or not to check that the modem is dropping offline properly when it is unplugged etc etc..
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I'll pm you the mac address, but here's what happened with the latest saga.
Modem went offline at 15:55.
Called tech support and get Survip. (?)
Blah blah all the usual, then she decided to arrange an appointment because although the power levels look fine, she did another test that threw up an anomaly that nobody else had noticed. (why?)
She couldn't arrange an appointment as the queue was 15 minutes or something (LOTS of people with fux0red connections? lol), so wanted to get someone to call me back to arrange an appointment. Thing is, that could take up to 48 hours. Now, going by worst-case scenario, it could break many, many times in 48 hours. I insisted that she keep trying.
She came back and offered to put me through into the queue, which is better than nothing, and having call centre experience myself i know what supervisors can be like with call handling time, so it's fair enough. Personally, i'd have gone for the skive option, but that's me.
Got through to book an appointment after another 10 minutes or so (just got off the phone to 'em there) and another guy's coming round tomorrow morning.
Monkeybreath, you have a PM.