lol
Yep, i know. The point is that when the dude came to install it he was expecting to have to run me cable from the street, but didn't have to.
I was wondering if there was maybe something wrong with the cable that was already installed, and he SHOULD have run new cable.
Either way, i'm on the phone to them just now, and have been for 36 minutes now.
I've nearly been shouting at poor Shweta. I know a girl called Shweta and she's gorgeous, so i'm pretending it's her so i don't get TOO angry.
Really though, i'm going round in circles. Had to restart the pc 50% of the way through a 3 hour virtualdub encode, which was a *******, even though i told her it wouldn't work. The only thing that DOES work is to restart the modem. But no, it's a problem with my pc.
"no it isn't. If it was, restarting the modem wouldn't work."
"the levels are fine, blah blah blah"
"i don't CARE about levels. I care about it working. It's not working. Restarting the PC doesn't work. Restarting the modem does. Ergo, it's the modem/connection."
rinse and repeat.
I've now got a reference number to quote the NEXT time it breaks. That'll be my third call (assuming it happens before tomorrow, which it will) in a week. I'm getting very ****ed off with this now.
At one point she told me "if restarting the modem fixes it, that's what you have to do. Just restart the modem when it stops working".
I laughed at the poor girl. That's pathetic. It's a solution, just not a very good one. I know she's working off a script and everything, and the script will tell her to tell me to do this or that, but when i've explained to her literally ten times that it's NOTHING to do with the pc, and ONLY restarting the modem fixes it, you'd think she'd get the hint...
*double sigh*
So yeah, next time it buggers up i've to get back on the phone.
I'm REALLY getting sick of this now.
Considering i can now get bulldog here... I assume my connection breaking *constantly* is reasonable reason to break the contract?