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tom_arush · 22-06-2005, 10:37

Last weekend my TV was cut off. This was also due to a "Billing Error" - I pay by direct debit, and even when I pointed this out to them, it still took them 4 days to reinstate the service.

The billing error I can accept - but the 4 day turnaround to reactivate the service is rediculous. They've promised a refund for the 4 days but even so, why does it take so long?

22-06-2005, 10:37	#32
tom_arush Inactive Join Date: Jun 2005 Posts: 5	Re: NTL - New Billing system Problems Last weekend my TV was cut off. This was also due to a "Billing Error" - I pay by direct debit, and even when I pointed this out to them, it still took them 4 days to reinstate the service. The billing error I can accept - but the 4 day turnaround to reactivate the service is rediculous. They've promised a refund for the 4 days but even so, why does it take so long?