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IanGuy · 21-06-2005, 14:43

I use the NTL:200 model from Ambit and I have had problems similar to yours, though I don't believe these to be of fault of the modem.

It's usually an area problem which NTL somehow are not aware of. I had problems where my RDY light would go out, some occasions both would go out.

I would then restart the modem and everything would be ok, always seems like the modem due to this, but it's actually a signal fault.

I always found it would play up if downloading/uploading large files or gaming online. After many problems, engineer visits etc it finally got sorted and it now runs smooth. It was a problem with a cable in my street being too narrow, they had to relay the cable, and walah! Perfect internet and no more would I have to put up with the odd crackle or pixelation on my STB box downstairs.

Your situation may be different, but the chances of getting 2 faulty modems one after the other are very slim. I know it's hard, but you need to somehow make someone at CS believe it is an actual problem with the connection, not the modem. After you call about the same problem 3 times by the way, they will send a "technical engineer" which to my knowledge are sort of higher up in the knowledge and maintenance of the network.

21-06-2005, 14:43	#32
IanGuy Inactive Join Date: Jan 2004 Services: V+, 2nd STB, Virgin Phone, Virgin 20mb Posts: 277	Re: It's really getting on my nerves now... I use the NTL:200 model from Ambit and I have had problems similar to yours, though I don't believe these to be of fault of the modem. It's usually an area problem which NTL somehow are not aware of. I had problems where my RDY light would go out, some occasions both would go out. I would then restart the modem and everything would be ok, always seems like the modem due to this, but it's actually a signal fault. I always found it would play up if downloading/uploading large files or gaming online. After many problems, engineer visits etc it finally got sorted and it now runs smooth. It was a problem with a cable in my street being too narrow, they had to relay the cable, and walah! Perfect internet and no more would I have to put up with the odd crackle or pixelation on my STB box downstairs. Your situation may be different, but the chances of getting 2 faulty modems one after the other are very slim. I know it's hard, but you need to somehow make someone at CS believe it is an actual problem with the connection, not the modem. After you call about the same problem 3 times by the way, they will send a "technical engineer" which to my knowledge are sort of higher up in the knowledge and maintenance of the network.