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I applaud wholeheartedly the positive, and bold, steps that NTL are taking towards the improvement of their Customer (and other) Services.
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I agree completely, just a shame this site and its owners have had to go through such a hard time to get to where we are. Shame on Ntl for that.
I think a big well done to the "team" for sticking with it. If I'd been through the stress Frank, Neil and the rest of the crew had over .com and community I'd have thrown the towel in then
(well I did as I'm no longer a customer)!
Lets hope things continue to progress and Ntl really have changed their spots as this is real progress for Ntl customers.
