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Originally Posted by Neil
I do feel that if any discounts are offered (to prevent to move to ADSL for example), then ntl should insist on a 12 month contract.
I still believe that ntl only have themselves to blame for not putting a proper structure/procedure in place when it comes to 'retention' offers.
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Indeed.
12mth contract ends with {enter mobile network here}. You phone them up, tell them that 3/Three are offering x minutes and x texts for £x.xx a month. You tell them you're thinking of moving over and would like a PAC code.
{enter mobile network here} says "oh, we'd like to offer you x minutes with x texts for £x.xx a month too..." or "we cant match that, but we can offer you y minutes with x texts for £y.xx a month".
Customer says "Oh, OK then, I'll accept that" and agree to another 12mth contract.
If companies like these do that, WHY DON'T NTL?!
Fair enough, offer people half price tv for 3mths, after 3mths, they'll try again or go elsewhere.