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Originally Posted by Gareth
This is a good idea, but I do have just one point I'd like to make...
Am I correct in assuming that although the Responsetek site can be accessed via the forum, CF is not actually responsible for it and for any action required as a result of issues raised?
I can see cases happening where somebody posts something that doesn't get dealt with as quickly as they'd like, and they come back here chasing this up with the Mods/Admin. I think that some form of clarification may be necessary stating that although CF links to Responsetek it is NTL's responsibility to deal with issues.
Just a thought.
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The responsetek software is owned by ntl, but has been tailored so that anything from CF is tagged as such. That way we will get the stats.
If people have a complaint, we too would like to hear of it, as if we know nothing, we cannot make sure it works.
This is a joint venture, and so both sides need to see and respond to the pitfalls.