Quote:
|
Originally Posted by orangebird
I'm not talking about those that have had bad service (although I have to say, I'm not so cheap as to accept shoddy goods/services for less money, I'd personally go elsewhere and pay the full price for a better service/goods  )
Some people are just taking the **** though. Ringing up with empty threats just to see what they can screw out of ntl.  |
I'm absolutely not disagreeing with you.
I do feel that if any discounts are offered (to prevent to move to ADSL for example), then ntl should insist on a 12 month contract.
I still believe that ntl only have themselves to blame for not putting a proper structure/procedure in place when it comes to 'retention' offers.