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Originally Posted by Neil
One could argue that if the customer was happy in the 1st place with the service/product, then they wouldn't need/want any form of discount.
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I'm not talking about those that have had bad service (although I have to say, I'm not so cheap as to accept shoddy goods/services for less money, I'd personally go elsewhere and pay the full price for a better service/goods
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Some people are just taking the **** though. Ringing up with empty threats just to see what they can screw out of ntl.
