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Originally Posted by Widescreen
And remember don't compain, becuase you wont be to techy enough or have enough information to understand, dont ask to know the problem becuase it wont help you.
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In all fairness to orangebird, unless your are a network engineer with RF cable experience, you probably wouldn't understand what the problem. If you phoned up NTL after your network connection died, and they then told you that you had lost the signal as the return path laser in your local cabinet was out of alignment(*), would you
really have any clue what they are one about?
I'll agree that although it is not useful (in a practical sense) to know what the fault is, it is reassuring for the customer to be given some detail (in the example above, saying the street cabinet has a fault would possibly be enough).
*Note: I have no idea if the street cabs do have return path lasers, or, indeed, if it's possible for them to be misaligned. I am just using the example to illustrate a point.