Cable Forum - View Single Post - NTL

harmonyinfo · 20-06-2005, 11:13

I think widescreen is correct. It is an inadequate response to say "we know something is wrong but we are working on it". Better than nothing of course (many times I've phoned fault lines for various services and get a "there are no known faults" message).

But after 24 hours more detail would be a professional approach to try to explain to the paying customer why the service has failed to be provided. Even if it is a really simplified one - eg "Television services are unavailable due to a cable routing fault. Our engineers are onsite and hope to have it repaired within x hours". Ie a bit of content and an estimated time of the services being restored to assure us customers something is actually being done and that it isn't just a recorded message NTL are using to stall customers from complaining.

20-06-2005, 11:13	#26
harmonyinfo Inactive Join Date: Jun 2003 Posts: 108	Re: NTL - What A Joke I think widescreen is correct. It is an inadequate response to say "we know something is wrong but we are working on it". Better than nothing of course (many times I've phoned fault lines for various services and get a "there are no known faults" message). But after 24 hours more detail would be a professional approach to try to explain to the paying customer why the service has failed to be provided. Even if it is a really simplified one - eg "Television services are unavailable due to a cable routing fault. Our engineers are onsite and hope to have it repaired within x hours". Ie a bit of content and an estimated time of the services being restored to assure us customers something is actually being done and that it isn't just a recorded message NTL are using to stall customers from complaining.