I can actually see widescreen's point. While I can see (and have explained) that 99.9% of users would not understand if NTL did explain the fault, after all, chances are you would need to be a network engineer who specialises in RF cable to understand the fault, it can feel like you are being fobbed off if you are told "we are working on it".
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Originally Posted by Widescreen
Because Sir
1 - I have a right to know.
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You have a right to know they are doing something to fix it
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2 - When i do know, i can get the advice of other "techy" users.
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With the current design of the set top box, there is very little maintenance a user can do. Most of the maintenance options are in the Engineer's menu, which, if used incorrectly, will make the service even more unreliable, and incure a call out charge from NTL when they come to fix your connection and blame it on your altering the engineering settings (which they almost certainly will).
That's assuming the fault is with your box. It's entirely possible the fault is further up the network (fault with the cabling or the street green box for example - neither of which you have access to).
The only thing I can suggest is with the recent heat, has your box got hot? This can cause random problems (usually crashes). If it has (mine did this weekend), I would suggest either sticking a fan on it for a few minutes, or unplugging it for a few minutes - to allow it to cool.
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3 - I dont Pay 60+ a month to be told - We are aware
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No - You pay 60+ a month for a working service. Your service isn't, but it does sound like NTL are trying to repair it quickly.