[Monserrat]

Do you live in an ST16 postcode?



NTL went down on me last Wednesday 15th. On my cable modem, the power and Ethernet lights were constant but the essential sync light was unlit and the ready light was blinking. I raised a call with NTL†™s helpline explaining that my modem wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t sync and that Ipconfig kept on giving me private IP addresses (169.x.x.x). The technician was happy that there was a fault and proceeded to arrange an engineerââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s visit for the following morning (Thursday 16th).



The engineer came on the Thursday and confirmed that there was a problem on the line. He diagnosed the problem by fitting a VU-like metre in place of the cable modem. First, he replaced a component in the receiving box in the house (where the NTL line starts) but the problem was still unresolved. The engineer said that work will need to be done outside the house too.



Three days later, I was still offline. I rang the NTL helpline again. This time, the guy who answered the phone said that there was an area problem across ST16.



For some reassurance, could you please answer back in here and tell me if others in ST16 are in the same boat as me?



Thank you.