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Originally Posted by Widescreen
I Agree with you and should have pointed this out earlier.
When someone does phone up and like what NTL does already, you tell them it's being investigated.
But when the problem is still there 20hours later, are you still supposed to fob them off with, we are aware, we are working towards a resolution.
My ntl got cut off 10 last night and at this very momment is still not on, and proably wont for the rest of the night/morning.
So that will be a day and a couple of hours of no service.
A Service which i pay for, remember its not free.
They dont even have a site that informs you of TV outages, that i am aware of, and if i'm wrong, please tell me so. So when i cant get an update via phone i would at least like to log on the net and see if any news, hell they should have one anyway, so i dont have to phone them up.
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There is a site that informs about known broadband outages. I believe the link is at the bottom of each page on this site.
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Are you NTL tech guys informed every hour or 2 hours off whats happening by the engineers, so you get actual direct info on what the problem is, how many engineers are being called out, what the progress is? and possible eta.
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Just so you know, I am not an NTL tech. Infact, I don't work for NTL.
However, various members do (Bill C is one).