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Originally Posted by Chrysalis
One mobile phone company has broke the trend tho, I cant remember which one it is, I think it works that all current customers entitled to same deals as new customers but they have to claim it rather then auto get the deal, so they probably figured most wont bother but the ones who do will stay happy rather then leave to another provider.
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Orange also offer matching contracts to those offered by the other three majors.
My conversation with retentions resulted in a new 12 month tie in and was a issue specifically to my favourite gripe - I pay for an NTL phone line because I have to, yet I dont use it.