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Originally Posted by webvictim
In my view, if they say "this is the price for this level of service" then they should honour that. They know how much bandwidth they need for the area from the amount of money they make off subscriptions, so they should install enough capacity to make sure that everyone can get the bandwidth they pay for.
I might as well just downgrade to 2mbit, save myself £20/month and actually get all the speed that I pay for. I'm only on the 4mbit because I share with 6 other people and it doesn't take much for someone to eat all the bandwidth on a smaller connection, even with the QoS on my router.
I don't like to say this, but I don't have this problem at home on NTL...
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You pay to get UP to that speed. You are paying for a contended service (as nearly all home broadband connections are). Put simply, the company assumes that most users won't hammer their connections 24/7 and buys bandwidth on that assumption. NTL offer 20:1 contention. which means they buy 1 users worth of bandwidth for every 20 users. To put this into context, most ADSL providers offer 50:1 contention. Unforetunately, they don't guarantee 20:1 contention, and in some (busy) areas, the contention may be higher.
If you want guarenteed speed, you will need to start up a business account (& these can be a *lot* more expensive).