Thanks Bill C
Quote:
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Originally Posted by Paul M
No you can't. Most people would be happy to be told there is a known problem, rather than loads of technical details. While it might sound nice to have an ETA, people moan if there is still a fault after the ETA, and if you give a much longer ETA to stop this, people then moan it's going to take too long.  |
Basically and not just with NTL, your expected to pay every month, and when their is a problem with your service, then your expected to be quiet, as sir dosnt know what the problem is becuase sir hasnt been told, so sir should not complain unless he knows the full details, which he wont because we wont tell him. So we will just give sir a little wee message telling him we know that there is a problem and we are working on it, and if it takes us a day or 2 or 3 or 4, then sir can jump off a roof.
Oh..well...
