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Adlam · 19-06-2005, 17:51

Well to be honest, they have improved alot, in the Swansea call centre if the queue is longer than 10 minutes not only do they inform you but offer a call back function where a worker will call back within an hour. Do not know if it just Swansea or not.

19-06-2005, 17:51	#13
Adlam Inactive Join Date: Feb 2005 Location: Swansea, Wales Services: Virgin VIP package Posts: 52	Re: New Presentation Up at ntl.com Well to be honest, they have improved alot, in the Swansea call centre if the queue is longer than 10 minutes not only do they inform you but offer a call back function where a worker will call back within an hour. Do not know if it just Swansea or not.