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Originally Posted by Kits
I agree NTL could do a loyalty package but members shouldn't just try to screw them down trying to get what they can. The loyalty package should be for those who have stayed for like 5+ yrs and perhaps payed ontime or if there was a large problem at least arranged payments and kept to them.
I know some who feel they deserve a loyalty package as they are comingto the end of their first year and been disconnected a few times for none payment. This package if ever it happened should be a reward not a right.
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I agree but not 5 years, now days I think average retention is probably under 2 years the way companies are going out marketing themselves, they could maybe start a loyalty discount for 18 months onwards and have it slowly increase up to a maximum after 5 years, or even take it further and have a scheme similiar to car insurance no claims, where as if you have no uneeded engineer callouts you maintain your discount.
Neil you are absolutly right, if a discount is given by retentions then their should be a tie in linked to the discount, so if the customer leaves they then have to pay a penalty for leaving after the discount was given. Maybe their is a tag on my account that they know I tried before to get a discount and I dont get put through to retentions who knows, I have been giving the direct # a couple of times but havent ring it due to not been that desperate for the discount, rather then a price decrease I would like to see a better service.