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Originally Posted by nefu
Thanks NOONOO, I just called CS and spoke to a very helpful lady (thanks Nicola) who has reduced my bill by £11 per month for 12 months, the same as the bundle 2 offer for talk 24 users. I did not need to take out a new contract and am still free to cancel anytime.
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To be honest (& no offence to you personally here), 'Nicola' (or at least here boss) needs to be severely reprimanded/sacked IMO.
That is just stupid, & part of the reason that ntl suffers so much financially.
I'm all in favour of customer retention, but the customer has to flex too, & tying them down to a new 12 month contract would make sound business practice-if the customer doesn't like that then he/she still has to go elsewhere to a new provider & sign a new 12 month contract anyway, so ntl should insist on a new 12 month contract in return for any discounts applied.
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Originally Posted by Chrysalis
I can never get retentions CS always tell me go ahead and cancel :/
tried twice in jan time and once yesterday
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That's because your reputation preceeds you my young Padawan.
