Quote:
Originally posted by Lord Nikon
Let me see...
1) People complain NTL should reinvest some capital into service improvements. These people complain about service levels online, outdated equipt, why don't they offer 2mbit etc the explanation for this is lack of capital as they are emerging from chapt 11.
2) same people complain about prices
3) NTL run an article in the press about what people have done on the net. This article includes mention of activities people have used which have been illegal.
4) the same users complain about the ad, and report NTL to the ASA and FACT
lets continue with some speculation now.
5) ASA and FACT prosecute NTL and levy a large fine
6) NTL can no longer afford to upgrade
7) NTL have to put prices up to cover the costs of the fines.
8) NTL's services deteriorate further
9) the people from 1,2 and 3 have more reason to complain.
Alternative assuming no-one had reported them
4) possibly the ASA spot the ad. warn NTL and NTL no longer run it.
5) NTL get more subscribers from the ad anyway
6) increased revenue means upgrades take place
7) the people in 1,2,3 get what they asked for and everyone is happy.
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You still haven't come up with a credible argument, Ntl HAVE done wrong, they need to learn that this sort of advertisement is not acceptable.
Just because we want things to get better with Ntl doesn't mean we should just look the other way when they do wrong.
STILL you haven't come up with an alternative solution to the problem.
Reporting Ntl to the ASA is the right thing to do, and is our right as a customer. This sort of advert is NOT acceptable and Ntl MUST learn this.
