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Originally Posted by dragon
your.name@btbroadband.com
did you put the username in like that? it wants the @btbroadband.com at the end of the username
Id link you over to the Faq page but its using session specific links 
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Yea i tried it both with and without the @btbroadband.com for the username, have you got the specific link to the faq, as ive been on the bt webiste ebfore and didnt find it evyer useful all it said about the cd not working properly was order another cd, but i'm not sure if it is the cd?!