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Originally Posted by nfs6600
Ok, so tech support are going to book on a technician..the tech is then going to attend and do nothing about it? Believe it or not our technicians and ntl as a whole want customers problems resolving asap. WHy should he badger them for a new modem if the modem turns out not to be at fault?  |
yeah, it took me 3 technicians before the turkeys at NTL realised it wasnt actually my connection...
and yeah, if rebooting the modem fixes the problem, chances are it is actually the modem. My suggestion was to get NTL out so they can cross things off their list and you can then move onto other things, which could well be the modem....