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Adlam · 16-06-2005, 20:15

Well I can see that the Customer Services has greatly improved, which it has in my opinion,, seems quite a few of the calls are now answered in within 20 seconds, I think it is 35%? Quite good really.

16-06-2005, 20:15	#3
Adlam Inactive Join Date: Feb 2005 Location: Swansea, Wales Services: Virgin VIP package Posts: 52	Re: New Presentation Up at ntl.com Well I can see that the Customer Services has greatly improved, which it has in my opinion,, seems quite a few of the calls are now answered in within 20 seconds, I think it is 35%? Quite good really.