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Re: Security questions
To be honest, i have never seen random words inserted- although i have just seen
"-" or "..." in the appropriated fields, in this case, other details on the account can be used to conform with the Data Protection Act.
If i was you my first step would be to call ntl and ask for the address of the Data Controller, and write requesting access to all of the information that they hold about you so you can see what the "random words" that were used were- they may perhaps be not as random as you think. Some companies do charge for this data (IIRC they are allowed to charge "a reasonable fee" - normally £10) but i don't know whether ntl do.
When you have this information you are much better armed to make a complaint.
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