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Originally Posted by bontrager
ring tech support and they will send someone over, probably wont fix it, but will at least get them to check that off their list... then you can badger them to provide a different modem....
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Ok, so tech support are going to book on a technician..the tech is then going to attend and do nothing about it? Believe it or not our technicians and ntl as a whole want customers problems resolving asap. WHy should he badger them for a new modem if the modem turns out not to be at fault?
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Originally Posted by mrlipring
He keeps telling me that if he sends out an engineer and they don't find a problem with the modem they'll charge me £100. That'll be shining bright. It's intermittent, ffs.
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Did you talk to Swansea or India? Whoever it was has misinformed you. Mr Wilcox decided it in the best interests not to give call-out charges. So don't worry about that.