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Re: It's really getting on my nerves now...
On the phone just now. 33 minutes and counting.
Putting me on hold, and asking me the same stuff over and over again.
"phone us back the next time it happens" - and if it's outside the hours the call centre's open? (didn't have an answer for that one)
"power levels look fine" - And? I don't want to know what the problem ISN'T. I don't even care what it IS, i want it fixed. Grrr...
After being told several times it happens whether via ethernet or USB, he puts me on hold for 5 minutes then comes back and asks whether it happens via usb and ethernet...
He keeps telling me that if he sends out an engineer and they don't find a problem with the modem they'll charge me £100. That'll be shining bright. It's intermittent, ffs.
I don't have trouble with any other USB or ethernet device, and never have. I didn't have trouble with my ethernet DSL modem. I have trouble with this ambit 200, via ethernet or USB, and so do many other people. What's so hard to understand about that?
37 minutes...
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FINALLY, a technician booked for tomorrow AM.
Will this solve my problem? I've heard of people needed several tech visits before the problem is rectified.
Either way, if they think they're stinging me for a ton...
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