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Originally Posted by Janet
Thanks all
Unfortunately I have already tried the following;
Rebooting both STB and pc as instructed. I have downloaded and run WinsockFix but that made no difference. I have run ipconfig release and renew with the resulting message " unable to contact your DHCP" and I have gone over my settings with a fine tooth comb to ensure they are as they should be.
NTL have been good and made several suggestions but unfortunately, as they have concluded it is a problem with my pc and not their STB, there is nothing more they can do for me.
I would prefer to leave reinstalling windows as a last resort (but I am close!) as I believe that if I do not back everything up on to disk I will lose the lot, and even then there is no guarantees it will work.
Finally, if there are any computer savy NTL Tech in the Hampshire area...............!!!
Thanks again
Janet
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Nah you can reinstall windows without losing your documents and files, all you need to do after the install finishes is re-load you applications and patches
