[Janet]

Thanks all

Unfortunately I have already tried the following;
Rebooting both STB and pc as instructed. I have downloaded and run WinsockFix but that made no difference. I have run ipconfig release and renew with the resulting message " unable to contact your DHCP" and I have gone over my settings with a fine tooth comb to ensure they are as they should be.

NTL have been good and made several suggestions but unfortunately, as they have concluded it is a problem with my pc and not their STB, there is nothing more they can do for me.

I would prefer to leave reinstalling windows as a last resort (but I am close!) as I believe that if I do not back everything up on to disk I will lose the lot, and even then there is no guarantees it will work.

Finally, if there are any computer savy NTL Tech in the Hampshire area...............!!!

Thanks again
Janet