make things simple see if this help its the direct link to the page i used
http://homepage.ntlworld.com/robin.d...ps/signal.html
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well one thing is for sure ntl phone support stinks
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btw if u have a set top box for your connection not a cable modem there is a combo on the remote to access the diagnostic screen i think its page up then down then press the blue button but not sure the tech guys know what its is here i'm sure
