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Ignition · 14-06-2005, 20:31

I'm quite scared that you've had to reboot your modem every day since March and it's now 3 months down the line and only now you're reporting it. This is a long-standing fault, but we can't sort it if we don't know about it!

0800 052 2000, go through the IVR and it'll offer you the option to report broadband faults, even a free call.

Probably not a hard one to diagnose I could most likely do it in 5 minutes, chances are tech support will be able to sort it in a few minutes too, at a guess you'll need an engineer to come visit to sort out upstream / return path power issue, possibly replace the modem if the return path is ok.

14-06-2005, 20:31	#7
Ignition Permanently Banned Join Date: Jun 2003 Location: South-East London Age: 47 Services: Depends who's being serviced :p Posts: 2,588	Re: It's really getting on my nerves now... I'm quite scared that you've had to reboot your modem every day since March and it's now 3 months down the line and only now you're reporting it. This is a long-standing fault, but we can't sort it if we don't know about it! 0800 052 2000, go through the IVR and it'll offer you the option to report broadband faults, even a free call. Probably not a hard one to diagnose I could most likely do it in 5 minutes, chances are tech support will be able to sort it in a few minutes too, at a guess you'll need an engineer to come visit to sort out upstream / return path power issue, possibly replace the modem if the return path is ok.