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Originally Posted by joesnake
Thanks for the reply monkeybreath.
Looks like I will have to go through the official complaints procedure and if necessary make a complaint to Ofcom.
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doubt that would make a difference to be honest...
you have had a reduced service, and ntl have given you refunds and a lower monthly payment to reflect this
can't see ofcom being very interested...
i have just checked and there is some work going on in Bishop's Stortford next week which may improve things, won't fix it permanently, but may help things.