MB - I have a lot of respect for you and your attitude to customer services is exemplary, but you're in the minority. I know from where I work that if a customer gets a new guy, the chances of successful problem resolution are slim, especially if it's a weird problem that requires experience to solve it. I also know that the majority of staff where I work are stats driven, and care little for customer service. There's a thread on this forum where it seems highly likely that the poster spoke to a new NTL tech, who didn't have a clue. At the moment, I'm have no confidence that phoning NTL to report that I cannot, or have problems, accessing a website will result in anything. Recently I had problems with my connection and after speaking to another NTL employee on this site, I decided to do nothing, as he suggested, and let the network monitoring folks detect the problem, which they seem to have done (unless the problem has resolved itself). I don't honestly believe a tech on the phone would have helped - partly because all the CM lights were on. IME, lights on = no problem. I've basically lost confidence and I'm a tough cookie to get fifth+ chances out of
