Cable Forum - View Single Post - Customer services deny they supplied my stb!!

cyclone · 13-06-2005, 12:57

I've been having problems recently in the terrestial channels from my stb.It's an old box with a bypass which allows me to video a channel whilst watching another.
I rang customer services this morning and explained that my bypass box was giving problems ,and, as it is old can an engineer call? The chap on customer services told me to hold the line whilst he consulted his superior,and when he got back to me told me,"We don't supply such devices and it must have been fitted by someone else ,a third party,take it to your local electrical repair shop"
In spite of my protestations any maintenance on the device for which NTL have charged me for the last 17 odd years is out of the question. Now if NTL didn't fit it maybe I should stop paying for it!

What should I do next!!??

13-06-2005, 12:57	#1
cyclone Inactive Join Date: Aug 2003 Location: Swindon Age: 80 Posts: 23	Customer services deny they supplied my stb!! I've been having problems recently in the terrestial channels from my stb.It's an old box with a bypass which allows me to video a channel whilst watching another. I rang customer services this morning and explained that my bypass box was giving problems ,and, as it is old can an engineer call? The chap on customer services told me to hold the line whilst he consulted his superior,and when he got back to me told me,"We don't supply such devices and it must have been fitted by someone else ,a third party,take it to your local electrical repair shop" In spite of my protestations any maintenance on the device for which NTL have charged me for the last 17 odd years is out of the question. Now if NTL didn't fit it maybe I should stop paying for it! What should I do next!!??