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stevecoda · 13-06-2005, 09:34

Hi
Just to say that we have won a small victory over NTL. Our dispute started about 3 months ago when we moved house. We called NTL to say that we will be moving and after many hours on the phone being transferred from pne department to the other, they decided that they could not provide services to the new house. Initially, before we signed up to NTl we asked them what would happen if we move, they told us that if we moved to a house that has cable, the transfer would be free. So we asked, what would happen if we moved to a house that was not servicable by NTL, they said it would be their own fault for not cabling the road, therefore they would cancel the contract without charges....So we signed up!

So we moved house and called NTL to cancel the connection to the old house. They told us that we will incure cancellation costs and disconnection charges as we have signed up for a year - not what they told us originally!

I then spent many days calling them, and being put on hold while they transfer me back and forward. I spoke to the Moves and transfers dept. who said that we had been Mis-led from the beginning to sign up. They even said that it seems to be a sales tactic to mis-inform customers, so that they can get a sale, and called their own sales team "a bit diabolical!".

This went on for weeks and I was getting no-where as all depts were denying responsibility. I even got through to people that said, "OK, I will cancel the charges for you, please hold the line" and then 20 minutes later, was put through to another dept again!! Grrrr

on the last few calls - I was told we still need to pay up! So this was the tactic where they try to wear you down to give up and pay - which we were about to do..

I spoke to the last guy at NTL who said he could not do anything, so I said that I was writing to OFCOM, Trading Standards and Companies House. To which he was happy for me to do after asking him if that was ok - in a sarcastic tone....

All the time this was going on, I had written to NTLs dispute Dept in Manchester 3 times and not had a single response from them.

And then suddenly after wring to Trading Standards - Companies house and OFCOM, we started to get phone calls. I copied NTL in on all the letters I sent.

Trading standards called me the next day and were really nice, saying they were on the case.

And then - as if by magic - we got a letter from NTL.. woo hoo, saying that we had been mis informed from the beginning and they now regonised, and they dropped all the charges!!!

I think that you will only get anywhere with NTL if you contact these places and copy in NTL on the letters.

Its only a small victory - but its the principle that counts!!!

We have Sky now! Fantastic!

S

13-06-2005, 09:34	#1
stevecoda Inactive Join Date: Jun 2005 Posts: 2	Victory over ntl! Hi Just to say that we have won a small victory over NTL. Our dispute started about 3 months ago when we moved house. We called NTL to say that we will be moving and after many hours on the phone being transferred from pne department to the other, they decided that they could not provide services to the new house. Initially, before we signed up to NTl we asked them what would happen if we move, they told us that if we moved to a house that has cable, the transfer would be free. So we asked, what would happen if we moved to a house that was not servicable by NTL, they said it would be their own fault for not cabling the road, therefore they would cancel the contract without charges....So we signed up! So we moved house and called NTL to cancel the connection to the old house. They told us that we will incure cancellation costs and disconnection charges as we have signed up for a year - not what they told us originally! I then spent many days calling them, and being put on hold while they transfer me back and forward. I spoke to the Moves and transfers dept. who said that we had been Mis-led from the beginning to sign up. They even said that it seems to be a sales tactic to mis-inform customers, so that they can get a sale, and called their own sales team "a bit diabolical!". This went on for weeks and I was getting no-where as all depts were denying responsibility. I even got through to people that said, "OK, I will cancel the charges for you, please hold the line" and then 20 minutes later, was put through to another dept again!! Grrrr on the last few calls - I was told we still need to pay up! So this was the tactic where they try to wear you down to give up and pay - which we were about to do.. I spoke to the last guy at NTL who said he could not do anything, so I said that I was writing to OFCOM, Trading Standards and Companies House. To which he was happy for me to do after asking him if that was ok - in a sarcastic tone.... All the time this was going on, I had written to NTLs dispute Dept in Manchester 3 times and not had a single response from them. And then suddenly after wring to Trading Standards - Companies house and OFCOM, we started to get phone calls. I copied NTL in on all the letters I sent. Trading standards called me the next day and were really nice, saying they were on the case. And then - as if by magic - we got a letter from NTL.. woo hoo, saying that we had been mis informed from the beginning and they now regonised, and they dropped all the charges!!! I think that you will only get anywhere with NTL if you contact these places and copy in NTL on the letters. Its only a small victory - but its the principle that counts!!! We have Sky now! Fantastic! S