[Paul K]

Unless we have any helpful BY staff who post here from work then I'm afraid the only way to transfer the email account details from the dial-up to the BB account will be by getting back on the phone to CS and asking to speak to a supervisor/ team leader so that you can explain what you want to do and get the relevant answer. It should in theory be possible to transfer the account across ( I know it's been done by NTL CS) but it will depend greatly on what software BY use to manage their accounts.