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Ignition · 10-06-2005, 16:14

Swansea have asked that you call tech support and report this issue to them so that the CATV issue can be resolved. Apologies for this fault. There's no record of you reporting this fault officially at any time, please go ahead with this so that it can be checked out and resolved.

Seriously, if you want things sorted you are better to follow official channels rather than 'escalating' to whichever managers whose mobile numbers you may have, TSB can and do fix many faults every day. Your fault appears like it might be intermittent, I do note you've reported it as being on and off, and fine during a previous 2 day monitoring period. This intermittency could also be what threw the tech who visited you off a little.

I'd suggest 2 things.

1) Remove routers and test without them (engineer did this I understand and it was fine?).
2) If network checks out ok consider asking for a stand alone modem.

Anyway please report this fault officially to tech support at your earliest convenience.

10-06-2005, 16:14	#48
Ignition Permanently Banned Join Date: Jun 2003 Location: South-East London Age: 48 Services: Depends who's being serviced :p Posts: 2,588	Re: Speed Rochdale Swansea have asked that you call tech support and report this issue to them so that the CATV issue can be resolved. Apologies for this fault. There's no record of you reporting this fault officially at any time, please go ahead with this so that it can be checked out and resolved. Seriously, if you want things sorted you are better to follow official channels rather than 'escalating' to whichever managers whose mobile numbers you may have, TSB can and do fix many faults every day. Your fault appears like it might be intermittent, I do note you've reported it as being on and off, and fine during a previous 2 day monitoring period. This intermittency could also be what threw the tech who visited you off a little. I'd suggest 2 things. 1) Remove routers and test without them (engineer did this I understand and it was fine?). 2) If network checks out ok consider asking for a stand alone modem. Anyway please report this fault officially to tech support at your earliest convenience.