i asked to be downgraded before the account was activated, wasnt told anything about having to have it for a month etc, i just dont trust ntl and there direct debit history, will ring up again now and see if i get anywere, thanks for help
edit* just spoke and yes im still on 2mb, hopefully this time the lad has done the job, just annoys me you have to ring 3 times to get a simple request done and they wonder why they have such a bad reputation with customer service