Quote:
|
Originally Posted by scastle
An email wouldn't be a good idea. I think,however, a web-based form that just asks for the relevant details would be good. This system could then email whoever needed.
|
Yes but again this would be subject to abuse I feel. We once had a customer cancellation line which customers used if they wanted to cancel a technician attending. 2 days after going live it was under abuse. Word had obviously spread of it's short call q's and people called wanting to report faults and demanding engineers. it got so bad that it was taken down around a week after going live.
There is no easy answer on reporting of open cabs. Most departments don't know who to send it to. Often we get an email from another department who recieved the information in error. I webbased form for employees I think would be better to ensure its passed to the correct Team