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Originally Posted by nfs6600
There is indeed. However giving the public an email address to report open cabs simply wouldn't work. We need acurate information, postcode, street name and if possible cab number. There is also the high possibility that people will abuse this email address to get in touch with ntl regarding other matters. In an ideal situation we should have these reported directly, this would reduce the information being passed onto the wrong department by the CS agent. Simply put, we wouldn't have the manpower to do it
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An email wouldn't be a good idea. I think,however, a web-based form that just asks for the relevant details would be good. This system could then email whoever needed.