[ian@huth]

Originally Posted by nfs6600

There is indeed. However giving the public an email address to report open cabs simply wouldn't work. We need acurate information, postcode, street name and if possible cab number. There is also the high possibility that people will abuse this email address to get in touch with ntl regarding other matters. In an ideal situation we should have these reported directly, this would reduce the information being passed onto the wrong department by the CS agent. Simply put, we wouldn't have the manpower to do it

Why would people abuse the email address with queries meant for another department? To be able to use the email address they have to know that it exists. If the address is listed together with email addresses for all other queries then it's simply a matter of choosing the right address for the query you have. The only reason then that I could see for people abusing the green box query address would be if they are not getting any response from emails sent to the correct address. Of course this will only work if NTL acknowledge receipt of all emails and respond to them which unfortunately doesn't always happen. The remedy is in NTL's hands and if they do the job correctly customers will be more than ready to help them.