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Originally Posted by Paul
Is there a department in NTL that handles green box queries? If so maybe they should let people contact them by email?
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There is indeed. However giving the public an email address to report open cabs simply wouldn't work. We need acurate information, postcode, street name and if possible cab number. There is also the high possibility that people will abuse this email address to get in touch with ntl regarding other matters. In an ideal situation we should have these reported directly, this would reduce the information being passed onto the wrong department by the CS agent. Simply put, we wouldn't have the manpower to do it