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Originally Posted by Decimate
Lol, I spoke to the technical support team last night, and got off the phone quite bewildered with the answer I got for my problem...
I was told they didn't know what the problem was and that they would be sending an engineer round to have a look at it, which is fine. But then I get told because my connection has been working sometimes and not other, that if my connection is working when the engineer gets round, then there is nothing they can do! I almost laughed when they told me that.
What I don't understand is how they can expect me to pay for a connection that constantly stops working and for them to possibly not do anything about it.
Any suggestion of what I should do if my connection is working at the time?
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Keep a diary of when it loses connection, what was occuring on the connection at that time, how long it was down and what steps you took to try and re-start the connection (reboot equipment etc). If after the engineer has been out the situation doesn't change contact CS and ask for a supervisor, explain the problem, read them the diary and ask why you are paying for an "always on" connection that is neither always on, consistant or reliable.